Last updated July 19, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at email@example.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Plants By People Co
14631 SW Millikan Way Suite 10
Beaverton, OR 97006
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.Exceptions
The following items cannot be returned or exchanged:
• that are consumed over 25% of usage per carton.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
• A proof of damaged goods will need to be provided by the customer to ensure and accept return.
If you have any questions concerning our return policy, please contact us at: firstname.lastname@example.org